Returns Policy:
Non-Perishable Items – Within 30 days of receipt, you can return any non-perishable item for a full refund (excluding any shipping charges), provided the product or item is unused or undamaged (in new condition and in its original packaging). Return shipping is at the purchaser’s cost. Once we receive your return, we will process your refund and either issue a credit or a reimbursement.
De Wit tools have a lifetime warranty. For any claims regarding tools please contact European Tools Australia.
Perishable Items – Within 20 days of the original order ship date you can return any perishable item for a full refund (excluding any shipping charges), provided the product or item is unused or undamaged (in new condition and in its original packaging). Return shipping is at the purchaser’s cost. Once we receive your return, we will process your refund and either issue a credit or a reimbursement.
If we shipped you the wrong product or it arrived defective or damaged, we will send a replacement at no charge or refund the full purchase price, provided the item is returned to us in its original packaging..
Special Orders. All special orders are considered custom orders and are nonrefundable.
Shipping Policy
Postage and handling fees are charged to help us cover processing costs.
Seed postage:
$6.95 for up to 100 packets
Orders including small hand tools, turmerix or seeds over 100 packets:
$11.95
Large tools:
To be picked up by customer at various markets around Victoria
Postage costs for other states (NSW, QLD and SA)
$13.95 all other states (not WA, NT and TAS due to quarantine)
Special orders:
Price on application
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General information
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Delays and Backorders
At, A Woman’s Touch Gardening, our goal is to dispatch your order within 2 business days. Most will be sent the same day as payment is received. Some delays may result during seasonal peak periods in August, September, October. Unforeseen supply problems may occasionally result in stock being unavailable. We may hold an order for a few days in anticipation of imminent stock arrival but where this will extend beyond 3 business days we will send the stock we have in hand and the remaining items will be sent to the same address at a later date. No extra charges apply for this additional delivery.
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Substitutions and Refunds
Please note that there may be changes from your order originally placed from our online shop. In most cases you will be contacted regarding a change to your order. In all cases if on your order the total amount of money due is greater than your submitted order, you will be contacted.
Damaged Stock
We do our best to package orders adequately to ensure they arrive safely if however, you have received an item damaged in transit, please contact us by email.
Feedback and Complaints Handling Procedure
We welcome your input and attend to all compliments and concerns promptly with the approach that the only way we can improve is to listen to our customers.